Customer Service Representative

Friday 09 June 2017, 4:00 pm

Posted: 09/06/2017
Salary: subject to knowledge/skills & experience
Hours: 37.5 hours per week, Mon-Fri
Job Type: Permanent
Deadline: 09/07/2017


An exciting opportunity has arisen at our Huntingdon site for a Customer Service Representative to be part of our Customer Service team. If you are looking to progress your career, we have the position for you.

The Customer Service Representative will:-

  • be the customer’s point of contact;
  • maintain close communication with specified major clients both home and overseas
  • process customer orders, ensuring delivery requirements can be met;
  • manage the order book;
  • deal with all import/exports, arranging and liaising with external contacts and customs.
  • plan and schedule shipments to customers and arrange suitable transportation;
  • ensure customer complaints are dealt with and responded to;
  • obtain Certificates of Conformity from the QA Department;
  • maintain an accurate filing system;
  • Despatch – arrange carrier’s paperwork, working closely with FGS.
  • Regular monthly contact with a dedicated list of customers:-


The successful candidate will have 3 years proven customer service experience, knowledge/ experience of the Sage ERP system, possess excellent communications skills, coupled with a proactive and flexible approach to achieving results. The International Trade Operations and Procedures (ITOPS) qualification is desirable but not essential.

Salary will be commensurate to the skills/experience of the successful candidate.

Company Benefits

VIP are passionate about our people and strive to develop our staff so that they reach their full potential. We offer a competitive benefits package including:

  • 25 days annual leave + bank holidays
  • Contributory pension plan and free life assurance
  • Long service rewards
  • Company sick pay scheme
  • Free eye examinations
  • Free onsite parking and company uniform

Please send a copy of your CV to:

Michele Chopping
Personnel & Development Manager
VIP Polymers Ltd
15 Windover Road
PE29 7EB

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